Start where you are, iterate, simplify and automate
Lesson 1 of 4 in objective 2. The ITIL guiding principles, part of ITIL 4 Foundation.
- Objective
- 2. The ITIL guiding principles
- Share of the exam
- 15% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- A team has been asked to replace an ageing service desk tool. Before designing anything, the team inventories the existing tool's integrations, workflows and data, and finds that several components work well and can be carried forward. Which guiding principle is the team applying? machine-checked
- An organization decides to introduce robotic process automation for its user access request handling. Its ITIL adviser insists that the approval steps are first reviewed and the redundant ones removed. What is the reasoning behind this advice? machine-checked
- A programme has been running for eleven months with no deliverable released, because the team intends to hand over the complete solution in one go. Which guiding principle is being ignored? machine-checked
- A manager plans a service improvement using only the monthly summary reports produced by the supplier, and does not observe how the service actually runs. Which guiding principle most directly cautions against this? machine-checked
- During an improvement review, a team finds that a weekly reconciliation report is produced, circulated and archived, but no one uses it for any decision. Which guiding principle states directly that an activity like this should be eliminated? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Start where you are, iterate, simplify and automate
The rest of objective 2
- Start where you are, iterate, simplify and automate — you are here
- Focus on value, collaborate, work holistically
- Simplicity, iteration and how the principles combine
- Spotting the missing principle, and what automation means