ITIL 4 Foundation practice questions
120 original practice questions for ITIL 4 Foundation, written against the published exam objectives and organised by the same blueprint the real paper is built from. Every question carries an explanation for each option and a reference to the clause it comes from.
The exam itself
- Questions in one sitting
- 40
- Time allowed
- 60 minutes
- Pass mark
- 65% — 26 of 40 questions
- Questions in this bank
- 120
- Signed for by a person
- 0
- Machine-checked only
- 120
Partly checked. None of the 120 questions here has been read against the cited source by a person. 120 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
Practise it
The trainer runs in your browser. There is no account, nothing to install, and your answers and progress never leave the device.
Answer 10 questions from ITIL 4 Foundation
The blueprint, objective by objective
The weight column is the share of the real exam each objective accounts for. It is what decides how a mock exam here is composed, and it is the honest answer to "what should I revise first".
| Objective | Weight | Questions | Published |
|---|---|---|---|
| 1. Key concepts of service management | 12.5% | 15 | 15 |
| 2. The ITIL guiding principles | 15% | 18 | 18 |
| 3. The four dimensions of service management | 5% | 6 | 6 |
| 4. The ITIL service value system | 2.5% | 3 | 3 |
| 5. The service value chain | 5% | 6 | 6 |
| 6. Purpose and key terms of 15 ITIL practices | 12.5% | 15 | 15 |
| 7. Seven ITIL practices in detail | 47.5% | 57 | 57 |