The ITIL service value system
Objective 4 of ITIL 4 Foundation, worth 2.5% of the exam.
- Share of the exam
- 2.5%
- Questions in a real sitting
- roughly 1 of 40
- Questions in this bank
- 3
- Checked against their source
- 0
Not checked yet. None of the 3 questions here has been read against the cited source by a person.
3 questions are still a draft. Drafts are written from the published exam objectives and cite the clause they come from, but they are kept out of search results and out of mock exams until someone has verified them against that clause. They are here to be read and challenged, not to be trusted.
What this objective covers
The 3 questions written for this objective cite 1 ITIL 4 syllabus clause (4.1).
They break down as 3 single-answer questions.
Drafts awaiting checking
3 questions have been written for this objective but not yet checked against their source. They are listed by reference rather than by wording, and their pages are kept out of search results until someone has verified them.
- Question itil-4-001 draft
- Question itil-4-002 draft
- Question itil-4-003 draft
Drill this objective
The trainer can run a practice set drawn from this objective alone, which is what the weight column above is for: revise the heavy objectives first.
Practise The ITIL service value system
The other objectives in ITIL 4 Foundation
- 1. Key concepts of service management — 12.5% of the exam
- 2. The ITIL guiding principles — 15% of the exam
- 3. The four dimensions of service management — 5% of the exam
- 5. The service value chain — 5% of the exam
- 6. Purpose and key terms of 15 ITIL practices — 12.5% of the exam
- 7. Seven ITIL practices in detail — 47.5% of the exam