Which of the following is NOT one of the components of the ITIL service value system?
ITIL 4 Foundation, objective 4. The ITIL service value system medium
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The options
Not correct Governance
Governance is an SVS component: the means by which the organization is directed and controlled.
Correct The four dimensions of service management
Correct — this is the odd one out. The four dimensions are a separate model that applies to the SVS and to every product and service; they are not listed among the SVS components.
Not correct The service value chain
The service value chain is the SVS component that provides the operating model — the set of interconnected activities for creating and delivering products and services.
Not correct Continual improvement
Continual improvement is an SVS component, applying to all elements of the SVS and to all four dimensions.
Why
The components of the ITIL SVS are the guiding principles, governance, the service value chain, practices, and continual improvement. The four dimensions of service management are a distinct model in the syllabus: they are perspectives applied across the SVS rather than parts of it.
Where this comes from
- Cited
- ITIL 4 syllabus clause 4.1
- What it says
- The SVS components are guiding principles, governance, the service value chain, practices, and continual improvement.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 4 and space the ones you get wrong.