A programme has been running for eleven months with no deliverable released, because the team intends to hand over the complete solution in one go. Which guiding principle is being ignored?
ITIL 4 Foundation, objective 2. The ITIL guiding principles medium
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Not correct Start where you are
This concerns assessing and reusing the current state at the outset. Nothing in the scenario says the team discarded existing assets.
Not correct Focus on value
Plausible, since value is delayed, but the specific fault described is the all-at-once delivery structure, which is precisely what iterative progress with feedback addresses.
Not correct Collaborate and promote visibility
This concerns involving the right stakeholders and making work and its status visible. The scenario describes delivery sequencing, not who is involved or what is hidden.
Correct Progress iteratively with feedback
Correct. The principle says not to attempt everything at once; organize work into smaller pieces that are completed in a timely way, each producing feedback that shapes the next.
Why
'Progress iteratively with feedback' rejects the single big-bang delivery. Work is divided into manageable iterations that are executed and completed in a timely manner, with feedback sought before, during and after each one so that the next iteration can be adjusted. Eleven months without a deliverable removes every chance to learn and correct.
Where this comes from
- Cited
- ITIL 4 syllabus clause 2
- What it says
- Progress iteratively with feedback: organize work into smaller, manageable iterations, using feedback to steer each one.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 2 and space the ones you get wrong.