Spotting the missing principle, and what automation means
Lesson 4 of 4 in objective 2. The ITIL guiding principles, part of ITIL 4 Foundation.
- Objective
- 2. The ITIL guiding principles
- Share of the exam
- 15% (the whole objective)
- Questions in this lesson
- 4
- Signed for by a person
- 0
Partly checked. None of the 4 questions here has been read against the cited source by a person. 4 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- A director proposes decommissioning the entire existing service management toolset and processes on day one of a transformation, on the grounds that a clean slate avoids inherited bad habits. Which guiding principle argues against this, and why? machine-checked
- An organization improves its application deployment tooling but ignores the training, roles and supplier contracts that surround it, and the expected benefit does not materialize. Which guiding principle was not applied? machine-checked
- A provider measures only technical availability and concludes its service is excellent, while users describe the service as frustrating to use. Which guiding principle does this gap most directly relate to? machine-checked
- Within the guiding principle 'optimize and automate', what does automation mean? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Spotting the missing principle, and what automation means
The rest of objective 2
- Start where you are, iterate, simplify and automate
- Focus on value, collaborate, work holistically
- Simplicity, iteration and how the principles combine
- Spotting the missing principle, and what automation means — you are here