Simplicity, iteration and how the principles combine
Lesson 3 of 4 in objective 2. The ITIL guiding principles, part of ITIL 4 Foundation.
- Objective
- 2. The ITIL guiding principles
- Share of the exam
- 15% (the whole objective)
- Questions in this lesson
- 4
- Signed for by a person
- 0
Partly checked. None of the 4 questions here has been read against the cited source by a person. 4 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- A new incident categorization scheme has 140 categories, and analysts routinely pick the wrong one because the distinctions do not change how an incident is handled. What should the team do, and on which guiding principle should they rely? machine-checked
- A team divides a twelve-month improvement into six short cycles, and after each cycle reviews results with users and adjusts the plan for the next cycle. Which guiding principle does the review-and-adjust step illustrate most directly? machine-checked
- Which statement about how the ITIL guiding principles are applied is correct? machine-checked
- A team designing a new access request workflow tries to build a path for every rare exception into the main flow. The result is a form of 40 conditional questions that nearly every user must work through in order to make a routine request. What does 'keep it simple and practical' advise here? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Simplicity, iteration and how the principles combine
The rest of objective 2
- Start where you are, iterate, simplify and automate
- Focus on value, collaborate, work holistically
- Simplicity, iteration and how the principles combine — you are here
- Spotting the missing principle, and what automation means