A team divides a twelve-month improvement into six short cycles, and after each cycle reviews results with users and adjusts the plan for the next cycle. Which guiding principle does the review-and-adjust step illustrate most directly?
ITIL 4 Foundation, objective 2. The ITIL guiding principles medium
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The options
Not correct Collaborate and promote visibility
Users are involved, which supports collaboration, yet the distinguishing feature here is the structured sequence of iterations informed by feedback.
Not correct Focus on value
User reviews do help keep the work valuable, but the described mechanism, cycles plus feedback that steers the next cycle, is definitional for iterative progress.
Correct Progress iteratively with feedback
Correct. Feedback loops sought before, during and after each iteration are an inseparable part of this principle; iteration without feedback is just small batches.
Not correct Start where you are
This principle applies at the outset, when the current state is assessed. It says nothing about how the work is then sequenced.
Why
'Progress iteratively with feedback' pairs two ideas. Work is broken into iterations that can be completed in a timely way, and feedback is sought before, during and after each iteration so that the next one can be adapted. The scenario shows both halves working together.
Where this comes from
- Cited
- ITIL 4 syllabus clause 2
- What it says
- Progress iteratively with feedback: seek feedback before, during and after each iteration.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 2 and space the ones you get wrong.