Which statement about how the ITIL guiding principles are applied is correct?
ITIL 4 Foundation, objective 2. The ITIL guiding principles hard
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The options
Correct The principles interact and reinforce one another, and an organization should not adopt some while ignoring the rest
Correct. The principles are interdependent; ITIL advises considering how each applies and how they relate to each other rather than cherry-picking.
Not correct The principles must be applied strictly in the published order, one after another
They are not a sequence of steps. The only internal ordering worth noting is within 'optimize and automate', where optimization precedes automation.
Not correct Each principle applies to one specific service value chain activity
The principles are universal and apply to all activities and all parts of the service value system, not to one activity each.
Not correct The principles apply only to continual improvement initiatives
They guide all of an organization's actions and decisions at all levels, not only improvement work.
Why
The guiding principles are universal, enduring and interdependent. Every principle should be considered when deciding how to apply the others, and an organization that adopts only the convenient ones loses the balancing effect the set provides.
Where this comes from
- Cited
- ITIL 4 syllabus clause 2
- What it says
- The guiding principles interact with and depend on each other; organizations should not use only some of them.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 2 and space the ones you get wrong.