Focus on value, collaborate, work holistically
Lesson 2 of 4 in objective 2. The ITIL guiding principles, part of ITIL 4 Foundation.
- Objective
- 2. The ITIL guiding principles
- Share of the exam
- 15% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- A change to a payment service is planned by the application team alone. When deployed, it breaks a downstream reporting service and leaves the support team without updated documentation. Which guiding principle would most likely have prevented this? machine-checked
- Two teams each maintain their own private backlog and status spreadsheet. Work is regularly duplicated and urgent items are deprioritized because leadership cannot see them. Which guiding principle addresses this situation? machine-checked
- Which statement best describes what a guiding principle is in ITIL 4? machine-checked
- A service provider adds an elaborate self-service portal feature that no user has asked for and that does not help users achieve any outcome they care about. Which guiding principle has been neglected? machine-checked
- An improvement lead argues that 'collaborate and promote visibility' means every decision must be agreed by all stakeholders before proceeding. How should this be corrected? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Focus on value, collaborate, work holistically
The rest of objective 2
- Start where you are, iterate, simplify and automate
- Focus on value, collaborate, work holistically — you are here
- Simplicity, iteration and how the principles combine
- Spotting the missing principle, and what automation means