Which statement best describes what a guiding principle is in ITIL 4?
ITIL 4 Foundation, objective 2. The ITIL guiding principles easy
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The options
Not correct A mandatory control that an organization must implement to be assessed as compliant
Guiding principles are recommendations, not mandatory controls, and ITIL does not certify organizations against them.
Correct A recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies or structure
Correct. Guiding principles are described as universal and enduring; they hold whatever the organization's objectives or operating model.
Not correct A set of activities that transforms inputs into outputs within the service value chain
That describes a process or a value chain activity, not a guiding principle.
Not correct An organizational resource designed for performing work, such as a practice
That is the definition of a practice, a distinct component of the service value system.
Why
A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work or management structure. That universality is what distinguishes principles from practices, processes and controls.
Where this comes from
- Cited
- ITIL 4 syllabus clause 2
- What it says
- A guiding principle is a recommendation that guides an organization in all circumstances.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 2 and space the ones you get wrong.