A practice plans and manages the full lifecycle of all IT assets so the organization can maximize value, control costs, manage risks, and make good decisions about purchase, re-use and retirement. Which practice is this?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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The options
Correct IT asset management
Correct. Full lifecycle management of assets — including purchase, re-use, retirement and meeting regulatory and contractual requirements — is precisely its stated purpose.
Not correct Service configuration management
Service configuration management ensures accurate, reliable information about services and their configuration items is available where needed. Its concern is information, not financial lifecycle and cost control.
Not correct Supplier management
Supplier management ensures suppliers and their performance are managed to support seamless provision of quality products and services. It manages the relationship, not the lifecycle of the assets acquired.
Not correct Deployment management
Deployment management moves components into live or test environments. It touches assets in transit but has no responsibility for cost, re-use or retirement decisions.
Why
IT asset management and service configuration management are frequently confused because they both maintain records about the same physical things. The discriminator is purpose: ITAM exists to maximize value and control cost and risk over an asset's whole life, while SACM exists so that accurate configuration information is available when and where it is needed to deliver the service.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
- What it says
- IT asset management plans and manages the full lifecycle of all IT assets to maximize value, control costs, manage risks and support purchase, re-use and retirement decisions.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 6 and space the ones you get wrong.