A practice plans and manages the full lifecycle of all IT assets so the organization can maximize value, control costs, manage risks, and make good decisions about purchase, re-use and retirement. Which practice is this?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Correct IT asset management
Correct. Full lifecycle management of assets — including purchase, re-use, retirement and meeting regulatory and contractual requirements — is precisely its stated purpose.
Not correct Service configuration management
Service configuration management ensures accurate, reliable information about services and their configuration items is available where needed. Its concern is information, not financial lifecycle and cost control.
Not correct Supplier management
Supplier management ensures suppliers and their performance are managed to support seamless provision of quality products and services. It manages the relationship, not the lifecycle of the assets acquired.
Not correct Deployment management
Deployment management moves components into live or test environments. It touches assets in transit but has no responsibility for cost, re-use or retirement decisions.
Why
IT asset management and service configuration management are frequently confused because they both maintain records about the same physical things. The discriminator is purpose: ITAM exists to maximize value and control cost and risk over an asset's whole life, while SACM exists so that accurate configuration information is available when and where it is needed to deliver the service.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 6 and space the ones you get wrong.
More questions on this objective
- A practice is responsible for making new and changed services and features available for use. Which practice is described? machine-checked
- Which statement best describes the purpose of the deployment management practice? machine-checked
- An organization wants to increase how many of its product and service changes succeed, by making sure risk is properly assessed before work is authorized and by keeping an accurate schedule of authorized work. Which practice has this as its purpose? machine-checked
- An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this? machine-checked
- Which practice systematically observes services and service components, records and reports selected changes of state, and establishes the appropriate response to them? machine-checked
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked