A practice is responsible for making new and changed services and features available for use. Which practice is described?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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The options
Not correct Service configuration management
Service configuration management ensures accurate information about services and their configuration items is available. It records what exists, it does not release it.
Not correct Deployment management
Deployment management moves components into an environment. A component can be deployed and still be switched off for users, so deployment is not the same as making a feature available for use.
Not correct Change enablement
Change enablement maximizes the number of successful changes by assessing risk, authorizing changes and managing the change schedule. It authorizes work rather than releasing it to users.
Correct Release management
Correct. Release management is defined by availability for use — deciding what is bundled into a release and when users may actually start using it.
Why
The syllabus separates release from deployment deliberately. Release management is about availability for use: what goes out together, and when users get it. Deployment management is about movement of components into environments. Modern practice makes the split obvious — code can be deployed behind a feature flag (deployment done, release not done) and a release can be enabled without any new deployment.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
- What it says
- Release management exists to make new and changed services and features available for use.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 6 and space the ones you get wrong.