An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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The options
Not correct Service level management
Service level management sets and monitors business-based targets agreed with the customer. That is the commitment running towards the consumer; supplier management handles the commitments running the other way.
Not correct Relationship management
Relationship management establishes and nurtures links with stakeholders generally, at strategic and tactical levels. Contracting for and overseeing supplier performance is the narrower job of supplier management.
Correct Supplier management
Correct. The stated purpose is to ensure that the organization's suppliers and their performance are managed appropriately to support the seamless provision of quality products and services.
Not correct IT asset management
IT asset management handles the lifecycle of the assets themselves, including ones bought from suppliers. It does not manage the supplier relationship or the supplier's performance.
Why
Supplier management is about the relationship and the performance, not about the things bought. The purpose statement also covers creating closer, more collaborative relationships with key suppliers, which is why it cannot be reduced to contract administration.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
- What it says
- Supplier management ensures that the organization's suppliers and their performance are managed appropriately to support the seamless provision of quality products and services.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 6 and space the ones you get wrong.