An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
Machine-checked — no person has signed for it. This question was read against the source cited below by an automated pass, which found no contradiction. That is a weaker claim than it sounds: the same kind of process wrote the question, so it can confirm its own mistake.
Treat it as a good draft rather than as settled fact, and read the source below before you rely on it. It is not used in mock exams here — only questions a person has signed for are.
How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Not correct Service level management
Service level management sets and monitors business-based targets agreed with the customer. That is the commitment running towards the consumer; supplier management handles the commitments running the other way.
Not correct Relationship management
Relationship management establishes and nurtures links with stakeholders generally, at strategic and tactical levels. Contracting for and overseeing supplier performance is the narrower job of supplier management.
Correct Supplier management
Correct. The stated purpose is to ensure that the organization's suppliers and their performance are managed appropriately to support the seamless provision of quality products and services.
Not correct IT asset management
IT asset management handles the lifecycle of the assets themselves, including ones bought from suppliers. It does not manage the supplier relationship or the supplier's performance.
Why
Supplier management is about the relationship and the performance, not about the things bought. The purpose statement also covers creating closer, more collaborative relationships with key suppliers, which is why it cannot be reduced to contract administration.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 6 and space the ones you get wrong.
More questions on this objective
- A practice is responsible for making new and changed services and features available for use. Which practice is described? machine-checked
- Which statement best describes the purpose of the deployment management practice? machine-checked
- An organization wants to increase how many of its product and service changes succeed, by making sure risk is properly assessed before work is authorized and by keeping an accurate schedule of authorized work. Which practice has this as its purpose? machine-checked
- Which practice systematically observes services and service components, records and reports selected changes of state, and establishes the appropriate response to them? machine-checked
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked
- Which pair correctly matches the ITIL 4 definitions of 'incident' and 'problem'? machine-checked