Which statement best describes the purpose of the deployment management practice?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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The options
Not correct To make new and changed services and features available to users
That is release management. Making something available for use is a separate decision from having moved the component into an environment.
Correct To move new or changed hardware, software, documentation or other components to live environments, and sometimes to test or staging environments
Correct. Deployment management is concerned with the physical or logical movement of components into an environment, including non-live environments used for testing and staging.
Not correct To ensure that risks in proposed changes have been assessed and that authorized changes are scheduled
That is change enablement. It governs whether a change may proceed; deployment management carries out movement of the components.
Not correct To ensure that accurate information about components and their relationships is available when needed
That is service configuration management, which maintains configuration records rather than moving components.
Why
The detail that distinguishes deployment management from every neighbouring practice is that its scope is not limited to live environments — it also covers moving components into test and staging environments. Release, by contrast, only ever concerns availability of features to users.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 6 and space the ones you get wrong.
More questions on this objective
- A practice is responsible for making new and changed services and features available for use. Which practice is described? machine-checked
- An organization wants to increase how many of its product and service changes succeed, by making sure risk is properly assessed before work is authorized and by keeping an accurate schedule of authorized work. Which practice has this as its purpose? machine-checked
- An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this? machine-checked
- Which practice systematically observes services and service components, records and reports selected changes of state, and establishes the appropriate response to them? machine-checked
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked
- Which pair correctly matches the ITIL 4 definitions of 'incident' and 'problem'? machine-checked