Which statement best describes the purpose of the deployment management practice?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Not correct To make new and changed services and features available to users
That is release management. Making something available for use is a separate decision from having moved the component into an environment.
Correct To move new or changed hardware, software, documentation or other components to live environments, and sometimes to test or staging environments
Correct. Deployment management is concerned with the physical or logical movement of components into an environment, including non-live environments used for testing and staging.
Not correct To ensure that risks in proposed changes have been assessed and that authorized changes are scheduled
That is change enablement. It governs whether a change may proceed; deployment management carries out movement of the components.
Not correct To ensure that accurate information about components and their relationships is available when needed
That is service configuration management, which maintains configuration records rather than moving components.
Why
The detail that distinguishes deployment management from every neighbouring practice is that its scope is not limited to live environments — it also covers moving components into test and staging environments. Release, by contrast, only ever concerns availability of features to users.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
- What it says
- Deployment management moves new or changed components to live environments, and may also deploy to test or staging environments.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 6 and space the ones you get wrong.