An organization wants to increase how many of its product and service changes succeed, by making sure risk is properly assessed before work is authorized and by keeping an accurate schedule of authorized work. Which practice has this as its purpose?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Correct Change enablement
Correct. Maximizing the number of successful changes through risk assessment, authorization and management of the change schedule is exactly the stated purpose of change enablement.
Not correct Release management
Release management makes new and changed features available for use. It does not perform the risk assessment and authorization step; it acts on changes that have already been authorized.
Not correct Continual improvement
Continual improvement aligns practices and services with changing business needs. It improves how change is done over time, but authorizing individual changes is not its purpose.
Not correct Problem management
Problem management reduces the likelihood and impact of incidents by finding their causes. It may raise changes, but it does not authorize or schedule them.
Why
Note the wording: the purpose is to MAXIMIZE the number of successful changes, not to minimize the number of changes or to prevent failure. ITIL 4 renamed 'change management' to 'change enablement' precisely to signal that the practice should make change flow, with control proportional to risk, rather than act as a gate.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 6 and space the ones you get wrong.
More questions on this objective
- A practice is responsible for making new and changed services and features available for use. Which practice is described? machine-checked
- Which statement best describes the purpose of the deployment management practice? machine-checked
- An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this? machine-checked
- Which practice systematically observes services and service components, records and reports selected changes of state, and establishes the appropriate response to them? machine-checked
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked
- Which pair correctly matches the ITIL 4 definitions of 'incident' and 'problem'? machine-checked