A provider is changing an existing service so that it will continue to meet agreed expectations for quality, cost and time to market, and is preparing to move the changed service into live use. Which value chain activity best describes this?
ITIL 4 Foundation, objective 5. The service value chain medium
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The options
Not correct Deliver and support
Deliver and support takes over once the service is live, delivering and supporting it in line with agreed specifications and expectations. The work described is getting the change ready and into use.
Not correct Obtain/build
Obtain/build makes the service components available when and where needed and to the agreed specification. It supplies the parts; shaping the service and transitioning it is design and transition.
Correct Design and transition
Correct. Its purpose is to ensure that products and services continually meet stakeholder expectations for quality, costs and time to market, which includes moving new and changed services into operation.
Not correct Plan
Plan establishes shared understanding of vision, current status and improvement direction. It does not carry out the design of a specific change or its transition into live use.
Why
Design and transition is defined by continually meeting stakeholder expectations for quality, costs and time to market, and it covers both the design of new and changed services and their transition into live operation. Its neighbours are distinguished by what they contribute: obtain/build supplies components to specification, deliver and support runs the live service.
Where this comes from
- Cited
- ITIL 4 syllabus clause 5.2
- What it says
- The purpose of design and transition is to ensure products and services continually meet stakeholder expectations for quality, costs and time to market.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 5 and space the ones you get wrong.