Which value chain activity is responsible for ensuring that service components are available when and where they are needed, and that they meet agreed specifications?
ITIL 4 Foundation, objective 5. The service value chain medium
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Not correct Deliver and support
Deliver and support concerns delivering and supporting services in line with agreed specifications and stakeholder expectations during operation, not procuring or constructing the components.
Not correct Design and transition
Design and transition ensures products and services continually meet stakeholder expectations for quality, costs and time to market. It shapes and moves services into live use; sourcing or constructing the components is obtain/build.
Correct Obtain/build
Correct. That is the stated purpose of obtain/build: making service components available where and when needed, to the agreed specification, whether they are bought in or built internally.
Not correct Engage
Engage deals with stakeholder needs and relationships — including with suppliers — but the activity that actually obtains or builds the components to specification is obtain/build.
Why
Obtain/build covers both acquisition and internal construction of service components, and its measure of success is availability at the right time and place plus conformance to agreed specifications. Note that it deliberately spans buy and build, so a purchasing decision does not move the work out of this activity.
Where this comes from
- Cited
- ITIL 4 syllabus clause 5.2
- What it says
- The purpose of obtain/build is to ensure service components are available when and where they are needed and meet agreed specifications.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 5 and space the ones you get wrong.