Which value chain activity is responsible for ensuring that service components are available when and where they are needed, and that they meet agreed specifications?
ITIL 4 Foundation, objective 5. The service value chain medium
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Not correct Deliver and support
Deliver and support concerns delivering and supporting services in line with agreed specifications and stakeholder expectations during operation, not procuring or constructing the components.
Not correct Design and transition
Design and transition ensures products and services continually meet stakeholder expectations for quality, costs and time to market. It shapes and moves services into live use; sourcing or constructing the components is obtain/build.
Correct Obtain/build
Correct. That is the stated purpose of obtain/build: making service components available where and when needed, to the agreed specification, whether they are bought in or built internally.
Not correct Engage
Engage deals with stakeholder needs and relationships — including with suppliers — but the activity that actually obtains or builds the components to specification is obtain/build.
Why
Obtain/build covers both acquisition and internal construction of service components, and its measure of success is availability at the right time and place plus conformance to agreed specifications. Note that it deliberately spans buy and build, so a purchasing decision does not move the work out of this activity.
Where this comes from
- Cited
- ITIL 4 syllabus clause 5.2
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 5 and space the ones you get wrong.
More questions on this objective
- A newly appointed service owner finds that different departments have contradictory views of where the organization's services stand today and where they are heading. Which service value chain activity is intended to resolve this? machine-checked
- Which value chain activity has the purpose of ensuring a good understanding of stakeholder needs, together with transparency and continual engagement and good relationships with all stakeholders? machine-checked
- A review of user satisfaction data leads a team to change how a service is monitored and to refine the practice used to handle recurring faults. Which value chain activity does this work belong to, and how does it differ from its nearest neighbour? machine-checked
- Which statement most accurately describes the relationship between the service value chain activities and value streams? machine-checked
- A provider is changing an existing service so that it will continue to meet agreed expectations for quality, cost and time to market, and is preparing to move the changed service into live use. Which value chain activity best describes this? machine-checked