Which practice exists to ensure that accurate and reliable information about the configuration of services, and about the configuration items that support them, is available when and where it is needed?
ITIL 4 Foundation, objective 6. Purpose and key terms of 15 ITIL practices medium
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Correct Service configuration management
Correct. Its purpose is exactly this: accurate and reliable information about the configuration of services, and about the CIs that support them, available when and where it is needed.
Not correct IT asset management
IT asset management plans and manages the full lifecycle of assets, and its test is financial value, purchase, re-use and retirement. It does not exist to describe how components are configured or how they relate to each other.
Not correct Monitoring and event management
Monitoring and event management observes services and records and reports selected changes of state. It consumes configuration information to interpret what it sees, rather than maintaining it.
Not correct Release management
Release management makes new and changed services and features available for use. It relies on accurate configuration information but is not responsible for producing or maintaining it.
Why
Two phrases carry the meaning: 'when and where it is needed', which makes usefulness rather than completeness the standard, and 'the CIs that support them', which is why the relationships between components matter as much as the components. Contrast the financial-value test that defines an IT asset.
Where this comes from
- Cited
- ITIL 4 syllabus clause 6
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 6 and space the ones you get wrong.
More questions on this objective
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- An organization wants a practice that ensures its suppliers and their performance are managed appropriately, so that a seamless quality of products and services is provided. Which practice is this? machine-checked
- Which practice systematically observes services and service components, records and reports selected changes of state, and establishes the appropriate response to them? machine-checked
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked