Change enablement and the three types of change
Lesson 5 of 12 in objective 7. Seven ITIL practices in detail, part of ITIL 4 Foundation.
- Objective
- 7. Seven ITIL practices in detail
- Share of the exam
- 47.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- A programme manager assumes that change enablement is the practice responsible for preparing staff for a new way of working, including communications, training and dealing with resistance. Why is this assumption wrong? machine-checked
- Which set correctly names the three types of change recognised by change enablement? machine-checked
- A team repeatedly provisions a new laptop for a joiner using a fully documented, well-rehearsed procedure whose risk was assessed once when the procedure was written. How should each individual provisioning be handled? machine-checked
- Which statement about the authorisation of a standard change is correct? machine-checked
- What best describes a normal change? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Change enablement and the three types of change
The rest of objective 7
- Incident management, priority and major incidents
- Incident records, escalation and service requests
- Requests versus incidents, and finding problems
- Workarounds, known errors and problem control
- Change enablement and the three types of change — you are here
- Change authorities and the change schedule
- Authorisation routes and what a service desk is
- Service desk channels and user experience
- Service level agreements and honest targets
- Measurement, engagement and underpinning agreements
- Continual improvement and its model
- Who improves, which principles apply, and the value chain