Continual improvement and its model
Lesson 11 of 12 in objective 7. Seven ITIL practices in detail, part of ITIL 4 Foundation.
- Objective
- 7. Seven ITIL practices in detail
- Share of the exam
- 47.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- Which statement best describes the purpose of the continual improvement practice? machine-checked
- In the ITIL continual improvement model, a team has answered 'What is the vision?', 'Where are we now?' and 'Where do we want to be?'. Which question comes next? machine-checked
- Which step of the ITIL continual improvement model is concerned with establishing an objective, measured baseline of the current situation? machine-checked
- An improvement has been implemented and measurement has confirmed the targets were met. The team disbands and within six months the old behaviour has returned. Which step of the continual improvement model was neglected? machine-checked
- What is the purpose of a continual improvement register? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Continual improvement and its model
The rest of objective 7
- Incident management, priority and major incidents
- Incident records, escalation and service requests
- Requests versus incidents, and finding problems
- Workarounds, known errors and problem control
- Change enablement and the three types of change
- Change authorities and the change schedule
- Authorisation routes and what a service desk is
- Service desk channels and user experience
- Service level agreements and honest targets
- Measurement, engagement and underpinning agreements
- Continual improvement and its model — you are here
- Who improves, which principles apply, and the value chain