Which set correctly names the three types of change recognised by change enablement?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail easy
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Not correct Planned, unplanned, and retrospective
Wrong. These are invented categories. An emergency change is not simply 'unplanned' — it still passes through an authorisation step, only an expedited one.
Not correct Minor, significant, and major
Wrong. Size or impact bands like these may exist inside an organisation's change models, but they are not the three types ITIL names.
Correct Standard, normal, and emergency
Correct. These are the three change types, distinguished by how they are authorised and how much assessment happens before implementation.
Not correct Pre-approved, approved, and rejected
Wrong. These describe possible outcomes or states of an authorisation decision, not the classification used to decide which authorisation route a change takes.
Why
The three types are standard, normal and emergency. The classification is not about how big a change is; it is about the authorisation route it follows: pre-authorised for standard, the full assessment path for normal, and a compressed expedited path for emergency.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
- What it says
- Change enablement distinguishes standard, normal and emergency changes.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 7 and space the ones you get wrong.