Which set correctly names the three types of change recognised by change enablement?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail easy
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Treat it as a good draft rather than as settled fact, and read the source below before you rely on it. It is not used in mock exams here — only questions a person has signed for are.
How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Not correct Planned, unplanned, and retrospective
Wrong. These are invented categories. An emergency change is not simply 'unplanned' — it still passes through an authorisation step, only an expedited one.
Not correct Minor, significant, and major
Wrong. Size or impact bands like these may exist inside an organisation's change models, but they are not the three types ITIL names.
Correct Standard, normal, and emergency
Correct. These are the three change types, distinguished by how they are authorised and how much assessment happens before implementation.
Not correct Pre-approved, approved, and rejected
Wrong. These describe possible outcomes or states of an authorisation decision, not the classification used to decide which authorisation route a change takes.
Why
The three types are standard, normal and emergency. The classification is not about how big a change is; it is about the authorisation route it follows: pre-authorised for standard, the full assessment path for normal, and a compressed expedited path for emergency.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 7 and space the ones you get wrong.
More questions on this objective
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