Service desk, configuration, assets and relationships
Lesson 3 of 3 in objective 6. Purpose and key terms of 15 ITIL practices, part of ITIL 4 Foundation.
- Objective
- 6. Purpose and key terms of 15 ITIL practices
- Share of the exam
- 12.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- Which statement best describes the purpose of the service desk practice? machine-checked
- Which practice exists to ensure that accurate and reliable information about the configuration of services, and about the configuration items that support them, is available when and where it is needed? machine-checked
- Which statement correctly describes a configuration item and the configuration management database? machine-checked
- A practice plans and manages the full lifecycle of all IT assets so the organization can maximize value, control costs, manage risks, and make good decisions about purchase, re-use and retirement. Which practice is this? machine-checked
- An organization wants a practice that establishes and nurtures the links between it and its stakeholders at strategic and tactical levels. Which practice meets this need? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Service desk, configuration, assets and relationships
The rest of objective 6
- Release, deployment, change, suppliers and events
- Security, incidents, problems and requests
- Service desk, configuration, assets and relationships — you are here