Security, incidents, problems and requests
Lesson 2 of 3 in objective 6. Purpose and key terms of 15 ITIL practices, part of ITIL 4 Foundation.
- Objective
- 6. Purpose and key terms of 15 ITIL practices
- Share of the exam
- 12.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- An organization wants a single practice to own keeping the data its business runs on safe from disclosure, tampering and loss. Which practice is that? machine-checked
- Which pair correctly matches the ITIL 4 definitions of 'incident' and 'problem'? machine-checked
- A problem has been investigated and its cause is now understood, but no permanent fix has been implemented. Meanwhile, restarting a service every morning keeps users working. Which terms apply? machine-checked
- Which statement best describes the purpose of the problem management practice? machine-checked
- A user asks for an additional licensed application to be installed on their laptop. This is a standard, pre-approved offering listed in the service catalogue. Which practice should handle it, and why? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Security, incidents, problems and requests
The rest of objective 6
- Release, deployment, change, suppliers and events
- Security, incidents, problems and requests — you are here
- Service desk, configuration, assets and relationships