Service relationships, consumption and value
Lesson 3 of 3 in objective 1. Key concepts of service management, part of ITIL 4 Foundation.
- Objective
- 1. Key concepts of service management
- Share of the exam
- 12.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- Which activity is an example of service relationship management? machine-checked
- Which of these belongs to service CONSUMPTION rather than service provision? machine-checked
- A software company buys cleaning services for its offices and sells its own applications to clients. Which statement about its roles is correct? machine-checked
- Which statement about value in ITIL 4 is correct? machine-checked
- An expenses application has every feature the finance team asked for, but it is unavailable for several hours most weeks and claims are frequently submitted late as a result. Which assessment fits ITIL's treatment of utility and warranty? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Service relationships, consumption and value
The rest of objective 1
- Services, outcomes, service roles and utility
- Warranty, cost, risk and service offerings
- Service relationships, consumption and value — you are here