Which of these belongs to service CONSUMPTION rather than service provision?
ITIL 4 Foundation, objective 1. Key concepts of service management medium
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The options
Correct Managing the consumer's own resources that are needed to use the service
Correct. Service consumption covers management of the consumer's resources, the service actions performed by users, and the utilization of goods received.
Not correct Managing the provider's resources configured to deliver the service
Wrong. Managing provider resources is a core service provision activity.
Not correct Providing users with access to those resources
Wrong. Granting access is performed by the provider, so it is service provision.
Not correct Service level management and continual improvement of the service
Wrong. These are listed under service provision as activities the provider performs on the service it supplies.
Why
Service provision is the set of activities an organization performs to provide services: managing provider resources, granting access, fulfilling agreed service actions, service level management and continual improvement. Service consumption is what the consuming organization does: managing its own resources, using the service, and utilizing any goods received.
Where this comes from
- Cited
- ITIL 4 syllabus clause 1
- What it says
- Service consumption: activities performed by an organization to consume services, including managing consumer resources and using the service.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 1 and space the ones you get wrong.