A video conferencing service can host meetings of up to 200 participants and record them. It is available 99.9% of the time and all recordings are encrypted at rest. Which part of this description is UTILITY?
ITIL 4 Foundation, objective 1. Key concepts of service management medium
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Correct Hosting meetings of up to 200 participants and recording them
Correct. This is the functionality the service offers to meet a need — what the service does, its fitness for purpose.
Not correct Being available 99.9% of the time
Wrong. Availability is a classic warranty condition: assurance about how the service performs, not what it does.
Not correct Encrypting all recordings at rest
Wrong. Security is one of the standard warranty areas, alongside availability, capacity and continuity.
Not correct The meeting recordings the service produces each time it is used
Wrong. The recording files are outputs — deliverables produced when the service is used. Utility is the capability to record, not the artefacts that capability generates.
Why
Utility is the functionality offered to meet a particular need — what the service does, whether it is fit for purpose, by supporting performance or removing constraints. Warranty is the assurance that the service meets agreed requirements — how it performs, whether it is fit for use, typically expressed as availability, capacity, security and continuity levels.
Where this comes from
- Cited
- ITIL 4 syllabus clause 1
- What it says
- Utility is the functionality offered to meet a particular need — fit for purpose; warranty is assurance of agreed requirements — fit for use.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 1 and space the ones you get wrong.