Which statement about warranty is correct?
ITIL 4 Foundation, objective 1. Key concepts of service management easy
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Not correct It is the period during which faults in a delivered product are corrected free of charge
Wrong. This is the everyday consumer-goods sense of the word 'warranty' and is not how ITIL uses the term.
Not correct It is the functionality a service offers, and it makes the service fit for purpose
Wrong — that defines utility. Utility answers 'what does it do', warranty answers 'how well and how reliably does it do it'.
Not correct It is the compensation a provider pays when a service level is breached
Wrong. Service credits are a commercial remedy that some contracts contain; ITIL defines warranty as the assurance itself, not the penalty for failing it.
Correct It is the assurance that a product or service will meet agreed requirements, and it makes the service fit for use
Correct. Warranty is about assured performance against what was agreed, commonly stated as availability, capacity, security and continuity levels.
Why
Warranty is assurance that a product or service will meet agreed requirements — fitness for use. Two traps here: warranty in ITIL is not the retail 'guarantee period' sense, and it is not the penalty clause. A service needs both utility and warranty to enable value.
Where this comes from
- Cited
- ITIL 4 syllabus clause 1
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 1 and space the ones you get wrong.
More questions on this objective
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