Warranty, cost, risk and service offerings
Lesson 2 of 3 in objective 1. Key concepts of service management, part of ITIL 4 Foundation.
- Objective
- 1. Key concepts of service management
- Share of the exam
- 12.5% (the whole objective)
- Questions in this lesson
- 5
- Signed for by a person
- 0
Partly checked. None of the 5 questions here has been read against the cited source by a person. 5 questions have been checked against their cited clause by an automated pass — which is not the same thing, and is not a signature.
Only questions a person has signed for are used in mock exams here. That is the whole difference between the two kinds of checking above.
Questions in this lesson
- Which statement about warranty is correct? machine-checked
- An organization moves its email from self-hosted servers to a subscription service. It no longer buys or patches mail servers, but it now pays a monthly fee and must train its service desk on the new administration console. Which statement correctly classifies these costs from the consumer's perspective? machine-checked
- A consumer adopts a cloud backup service. Which of the following is best described as a risk IMPOSED on the consumer by the service? machine-checked
- Which best describes a service offering? machine-checked
- A provider maintains a single mobile banking platform, built from its applications, staff, infrastructure and partner contracts. From that platform it markets a 'personal banking' package and a separate 'business banking' package, each with different features and terms. In ITIL terms, what is the mobile banking platform? machine-checked
Drill this lesson
A lesson is one sitting: the trainer draws a short run from these questions alone and spaces the ones you get wrong.
Practise Warranty, cost, risk and service offerings
The rest of objective 1
- Services, outcomes, service roles and utility
- Warranty, cost, risk and service offerings — you are here
- Service relationships, consumption and value