Rather than attempting one large transformation, an organization plans a series of small improvement cycles, each measured and reviewed before the next is started. Which guiding principle is being applied?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail hard
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The options
Correct Progress iteratively with feedback
Correct. Work is organised into smaller manageable iterations, with feedback sought and used before and after each one, which is exactly the pattern described.
Not correct Optimize and automate
This principle is about making things as effective as possible before applying technology. Nothing in the scenario concerns automation or removing waste from a process.
Not correct Collaborate and promote visibility
Collaboration and transparency support iterative work, but the defining feature here is the sequence of small measured cycles, not who is involved or what is made visible.
Not correct Keep it simple and practical
This principle removes steps that contribute nothing of value. Breaking work into iterations is about sequencing and feedback, not about eliminating non-value-adding activity.
Why
Progressing iteratively with feedback means organising work into smaller pieces that can be executed and completed in a timely way, using feedback before, throughout and after each iteration. The continual improvement model is designed to be run this way rather than as a single grand programme, which is why improvement work and this principle are so closely linked.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
- What it says
- Improvement work is organised into iterations with feedback, applying the guiding principle 'progress iteratively with feedback'.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 7 and space the ones you get wrong.