An organisation is deciding which authorisation route a proposed change should take. What primarily determines that routing?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail hard
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The options
Not correct The cost of the change, with anything above a fixed threshold going to a board
Plausible but not the ITIL answer. Cost may feed the risk assessment inside a change model, but the model itself — driven by change type — determines the route.
Not correct The seniority of the person who requested the change
Wrong. Authorisation follows the model and the risk, not the requester's rank. Letting seniority override the route is a governance failure, not a shortcut.
Correct The change type, which the applicable change model links to a defined assessment and authorisation route
Correct. Change models map a type of change to the roles, steps and change authority that apply, so classifying the change is what selects the route.
Not correct Whether the change is being delivered by an internal team or a supplier
Wrong. Change enablement covers supplier-related changes on the same terms; who executes the work does not by itself choose the authorisation route.
Why
Change models exist so that repeatable kinds of change get repeatable handling: for a given change type, the model defines the steps, the roles and the change authority. Classification therefore drives routing. Attributes such as cost and risk inform the assessment carried out within the route, and neither seniority nor supplier involvement should override it.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
- What it says
- Change models based on the type of change determine the roles for assessment and authorisation.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 7 and space the ones you get wrong.