What is the main value of maintaining a change schedule?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail medium
Draft — not checked yet. This question was written from the published exam objectives and cites the clause it comes from, but nobody has yet read it against that clause and signed for it.
It is kept out of search results and out of mock exams until they have. Read the source below before you take the answer as settled.
The options
Not correct It records the resolution steps used for past incidents so they can be reused
Wrong. That is known-error and knowledge-management territory, used by incident and problem management, not the change schedule.
Not correct It records the technical detail of every configuration item affected by a change
Wrong. Detailed CI records live in the configuration management system, maintained by service configuration management. The schedule shows timing, not component detail.
Not correct It provides the authorisation for changes listed on it, so listed changes need no other approval
Wrong. Appearing on the schedule is a planning fact, not an authorisation decision. Authorisation comes from the change authority.
Correct It supports planning and communication, helps avoid conflicts between changes, and helps assign resources
Correct. These are the schedule's stated uses — it lets people see what is coming, spot collisions before they happen, and staff the work.
Why
The change schedule is a planning and communication instrument: it shows what is scheduled when, so conflicting changes can be separated and resources allocated. It is also useful after the fact — incident and problem management consult it when a service degrades, because a recent change is a common suspect. It does not itself authorise anything.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
- What it says
- The change schedule helps plan changes, assists communication, avoids conflicts and assigns resources.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 7 and space the ones you get wrong.