What is the main value of maintaining a change schedule?
ITIL 4 Foundation, objective 7. Seven ITIL practices in detail medium
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How these questions are written — where each question comes from, what the verification ledger records, and what happens when one is found wrong.
The options
Not correct It records the resolution steps used for past incidents so they can be reused
Wrong. That is known-error and knowledge-management territory, used by incident and problem management, not the change schedule.
Not correct It records the technical detail of every configuration item affected by a change
Wrong. Detailed CI records live in the configuration management system, maintained by service configuration management. The schedule shows timing, not component detail.
Not correct It provides the authorisation for changes listed on it, so listed changes need no other approval
Wrong. Appearing on the schedule is a planning fact, not an authorisation decision. Authorisation comes from the change authority.
Correct It supports planning and communication, helps avoid conflicts between changes, and helps assign resources
Correct. These are the schedule's stated uses — it lets people see what is coming, spot collisions before they happen, and staff the work.
Why
The change schedule is a planning and communication instrument: it shows what is scheduled when, so conflicting changes can be separated and resources allocated. It is also useful after the fact — incident and problem management consult it when a service degrades, because a recent change is a common suspect. It does not itself authorise anything.
Where this comes from
- Cited
- ITIL 4 syllabus clause 7
Practise this
Reading one question is not practice. The trainer will draw a short set from objective 7 and space the ones you get wrong.
More questions on this objective
- Which statement best describes what the incident management practice is intended to achieve? machine-checked
- How is an incident defined in ITIL? machine-checked
- Several incidents are open at once and the support team must decide which to work on first. On what basis should the order be decided? machine-checked
- A difficult incident is worked on by pulling several specialists from different teams into the same session at the same time; once it becomes clear who is best placed to continue, the others step away. What is this technique called? machine-checked
- Why does an organisation define a separate procedure for major incidents rather than handling them exactly like all other incidents? machine-checked
- A support team routinely fixes incidents by phone and updates the incident record only with the word 'fixed'. What is the most significant consequence of this? machine-checked