An organization is deciding whether to build a capability in house or source it from another organization, and is agreeing the contracts and relationship types that would govern that arrangement. Which dimension of service management does this fall under?
ITIL 4 Foundation, objective 3. The four dimensions of service management medium
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The options
Not correct Information and technology
This dimension covers the information and technologies the service depends on. The technology being sourced sits here; the relationship with the organization supplying it does not.
Not correct Organizations and people
This dimension is about the provider's own structure, roles, competences and culture. Deciding whom to contract with, and on what terms, is a partner and supplier question.
Not correct Value streams and processes
This dimension defines how activities are organized to create value. A sourcing decision changes who performs steps, but the choice of external party and contract form belongs to partners and suppliers.
Correct Partners and suppliers
Correct. This dimension covers the organization's relationships with other organizations involved in the service, the forms those relationships take, and the sourcing strategy behind them.
Why
The partners and suppliers dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support or continual improvement of services — including sourcing strategy, contracts and the type of relationship chosen.
Where this comes from
- Cited
- ITIL 4 syllabus clause 3.1
- What it says
- The partners and suppliers dimension covers relationships with other organizations involved in the services, including contracts and sourcing strategy.
Practise this
Reading one question is not practice. The trainer will draw a set from objective 3 and space the ones you get wrong.