A Scrum Team routinely finishes coding by day seven and then waits until day eleven for a separate quality assurance department to test the work, which means several items miss the Sprint. The Developers say testing is not their job. What does Scrum expect of this team?

Professional Scrum Master I, objective 2. Developing people and teams easy

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The options

Not correct That the Product Owner negotiates guaranteed turnaround times with the quality assurance department

Wrong. A service level agreement around the dependency manages the symptom and leaves the team unable to produce a Done Increment on its own.

Correct That the Scrum Team be cross-functional, holding all the skills necessary to create value each Sprint, so that testing is inside the team

Correct. Cross-functionality is the condition that makes self-management possible — a team that cannot finish without an outside queue does not really decide when its work gets done.

Not correct That the Definition of Done be relaxed to exclude the department's testing

Wrong, and it is the tempting shortcut. Lowering the bar to fit the constraint makes the Increment less trustworthy and hides the dependency rather than resolving it.

Not correct That the Scrum Master be made accountable for chasing the testing queue each Sprint

Wrong. A Scrum Master causes the removal of impediments, but becoming the permanent expediter of a handoff entrenches it instead of removing it.

Why

Cross-functional and self-managing are stated in the same breath for a reason: a team can only decide who does what, when and how if the skills to do it are actually in the room. Every external handoff quietly returns some of those decisions to whoever owns the queue. Note that having the skills does not mean every member has every skill — it means the team collectively can create value each Sprint, and can acquire skills as needed.

Where this comes from

Cited
Scrum Guide section Scrum Team
What it says
Scrum Teams are cross-functional, meaning the members have all the skills necessary to create value each Sprint.

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